Category: Article

Victoria Ward, of London’s Sparknow, reflects on a conversation she and Thaler had about Thaler’s extensive work in oral history. Read the article here https://www.linkedin.com/pulse/crying-game-victoria-ward

Labeling stories “dangerous” dismisses them and reduces understanding of complex situations and experiences. Stories work to surface and illuminate truth. Read the article here: https://ssir.org/articles/entry/a_defense_of_story

Listen to Thaler on BBC Radio!

“Oral history is the perfect tool for celebrating the multiplicity of voices that define a legacy and create new, legacy-worthy futures.”

“To me, vulnerability means weakness and fragility, being a target for harm and humiliation. When people are advised to be vulnerable, it seems they are being encouraged toward — even to proclaim — a willingness to be attacked.”

“We often speak too soon. Especially when we are facilitating a group discussion, we often cut off discussion too early. We can benevolently assume consensus so as to both reduce tension and move discussions forward in a short amount of time. And we can be victims of our own confirmation bias, assuming consensus and buy-in because we are hearing only what we want to hear.”

“Most international organizations today recognize that sharing stories externally about their work is a highly effective tool for increasing visibility, reaching advocacy targets, and raising funds. But sharing stories internally, and between grantmakers, grantees, and other program beneficiaries can also serve as a powerful insight-generating, problem-solving, and decision-making device.”

“Confidence invites a listener into conversation, whereas certainty shuts down conversation. Certainty excludes mutuality. Confidence allows for curiosity, and opens us to learning and growth.”

Hear Thaler in a lively discussion on community and organizational change, complexity, and story. This teleconference has already been downloaded over 1,200 times!

“Businesses are starting to understand that in a complex market, dealing with complex topics and complex people, story elicitation results in greater and deeper insights. Whether you are working to communicate a message to customers or the needs of customers to your future bosses, consider applying story as a tool for conveying complex emotions and […]