Heart, Head & Hand®

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Strengthen your competency, authority, and persuasive abilities. Stimulate your listener’s desire to take and sustain action. Professional communication is a means an end goal, and Thaler Pekar’s Heart, Head & Hand® framework offers leaders a modern, scientific, and practical approach to persuasive communication.

Heart, Head & Hand® helps you and your team project and contribute to a strong and unified institutional voice. Large and small organizations throughout the world are investing in establishing Heart, Head & Hand as the preferred model for both internal and external communication. As a result, smart leaders are more confidently and effectively engaging with customers and prospects, resulting in increased sales, donations, and influence.


As a result of the group training and individual coaching that we receive from Thaler, Wellspring staff are presenting their work in ways that show more confidence and organization, while letting the passion for our work shine through. – John and Myles Taylor, Wellspring Advisors


Heart, Head & Hand® is fully supported by customized, participatory training and individual and group coaching.

Heart, Head & Hand is a fresh approach to a traditional concept of communication in which the order of the three steps is vitally important:

  1. establish rapport and seek empathy with your listener (heart);
  2. appeal to your listener’s — and your own — desire for proof points by offering supportive evidence (head); and
  3. remember to ask your listener to take action (hand)….

“Rather than pushing your audiences with fact alone, the idea is to pull them toward the thing they desire.”

Read all of Heart, Head & Hand: An Advanced Approach to Persuasive Communication.

Heart, Head & Hand® is a registered trademark of Thaler Pekar & Partners.

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Upcoming Events & Appearances

February 4-7, 2020
Frank Conference, Gainesville, FL

December 5, 2019
Dual Office Philanthropic Client, DC & NYC

December 4, 2019
Social Sector client, Mississauga, Ontario

November 18-22, 2019
Funders' Collaborative Strategy & Narrative, Copenhagen

November 14, 2019
Corporate Retail Client, NYC

November 7, 2019
Nationswell Summit, NYC

October 13-18, 2019
"Build Trust & Inspire Action ~ A 3-Part Method for Motivating Others", Opportunity Collaboration, Cancun, Mexico

October 4 & 5, 2019
Beyond Understanding: Listening for Emergence, Communications Network, Austin

October 3, 2019
Breakthrough & Story Your Future!, pre-conference workshop, Montana Nonprofit Association

September 24, 2019
Why Story Matters to Your Leadership, Guide Dogs for the Blind

September 23, 2019
The Ethics of Working with Story, Northern California Grantmakers

September 17-19, 2019
"Building Big Narratives by Sharing Small Stories", Waggl Harvest: Voices at Work Leader Retreat, St. Helena, CA

Early September, 2019Documentary filming, Utah

August 19, 2019
Private Client, Princeton, NJ

June 25-27, 2019
WBENC National Conference, Houston

May 7, 2019
CTAM Communications Strategies Course

April 11, 2019
Storytelling and Social Change, Institute for Research on Women, Rutgers the State University of NJ

April 9, 2019
Presence & Engagement program, Anomaly, NYC

March 20, 2019
Starion Bank, North Dakota

March 19, 2019
North Dakota Council on the Arts

February 21, 2019
Public Engagement for Academics: The Use and Abuse of Story, Institute for Research on Women, Rutgers the State University of NJ

December 7, 2018
United Nations Population Fund, NYC

October 30, 2018
Listen Better, Hear More, free Waggl webinar

October 24 & 25, 2018
Behavioral Summit, NYC

October 18-21, 2018
National Harm Reduction Conference panelist, New Orleans

September 25-27, 2018
Participatory Narrative Program, San Diego

September 12 & 13, 2018
Building Narrative Power for Racial & Health Equity convening, NYC

June 21 & 22, 2018
Inspirefest keynote, Dublin

June 11, 2018
Biodiversity Funders Group, Kona, HI

Testimonials

Testimonials
  • "WOW is the first thing that comes to mind. WOW, what a session that was. It was thought-provoking, it was imminently applicable and it was fun, great job." – James Heffernan, The Jedi Group Consultoria, Brazil

  • "Thanks for helping me become a vivid story sharer. Before I worked with you, I'm afraid I was a rambling geek with a Powerpoint presentation. Now, each time I deliver a keynote, I generate two or three more engagements from audience members. Big, big change thanks to you." – Dave Maney, Founder & Publisher, Economaney

  • “When I was calling around to check Thaler's references, one of her clients told me that she was thinking about asking Thaler to be her child's Godmother. After working with Thaler I realized that the client wasn't joking. It is rare to find a consultant like Thaler, with the right mix of expertise, intuition, centeredness, ethics and passion. As a client, I found Thaler innovative and delivering above and beyond expectations. As a participant, I discovered my storysharing abilities exceeding what I thought was evolutionarily possible.” – Damon Azali-Rojas, Director of Field Programs, Jemmott Rollins Group

  • "As a result of the group training and individual coaching that we receive from Thaler and Jay, Wellspring staff are presenting their work in ways that show more confidence and organization, while letting the passion for our work shine through." – John and Myles Taylor, Wellspring Philanthropic Fund

  • "I've seen another well-known presenter on story, and he made me curious. But what I walked away from your program with was immediately implementable ways to capture and use story in my work, and to benefit my organization." – Dawn Harbatkin, MD, Executive Director, Lyon-Martin Health Services

  • "I want to thank you again for the excellent workshop. My colleague and I learned a lot, felt some assumptions challenged, and we’ve already started to implement changes in how we show up when gathering stories.” — Andrew Kolbenschlag, Blue Shield of California Foundation

  • "Thanks a million for stretching my thoughts and how I approach today and tomorrow." – Gary Cassard, Vice President & General Manager, Bright House Networks

  • "I'm a storyteller by trade, in a company that lives by story, with a truly amazing story to tell. So, in some ways, we're already there. That said, I was inspired by Thaler's deconstruction of narrative, and pointers for listening and engaging." – Steve Cooper, Director of Product Marketing, Lytro

  • "Jay is the coolest. I love the way he presents. Thaler is smart as a whip. I can't wait to hear what comes out of her mouth next. Together, they are able to break down the components of engagement in a way that we were previously unable to diagnose, let alone approach.” – Vice President, Global Education & Customer Experience, major cosmetics brand

  • "I found several things from your workshop directly applicable to my recent presentation to my board, and all grants were approved, so it was a big success. Our board chair even applauded after my presentation – a first! Thank you so much for your wisdom and guidance." – Denise Joines, Program Officer, Wilburforce Foundation

  • “We couldn’t be more pleased with the results. Thaler Pekar & Partners really 'get it' when it comes to helping move organizations forward in creative and positive directions. They possess a rare combination of flexibility and professionalism." -- John Seager, President, Population Connection

  • "Thaler is a communications genius with an insanely great ability to see 'through' a problem or challenge and create a story-based communications strategy to tackle the issue. She is fun to work with and obviously bright but not ego driven. It has been a privilege to work with her each time we have hired her. What I love most about her is that much of what she does is value-driven." – George Heindrichs, Former President and CEO, Intrado