Insight20 Listening #5

In celebration of our 20th anniversary, we’re sharing the expertise we’ve gleaned over 20+ years and giving you these 20 insights for modeling excellent listening, speaking, and narrative leadership. 

Are you listening to, and not trying to fill, pauses?

Allow space for people to listen to themselves and reflect on what they’re thinking and saying. Give them time to find the words and emotions to fully express themselves. Pauses allow you, too, to reset and gather your thinking.

You can view all of our Insight20 series here — We’re adding new questions and insights through the end of the year. For more tips on listening, view our listening resource section here.