Insight20 Listening #1

In celebration of our 20th anniversary, we’re sharing the expertise we’ve gleaned over 20+ years and giving you these 20 insights for modeling excellent listening, speaking, and narrative leadership. 

Communication is both speaking and listening. When we listen, we demonstrate respect and humility and build trust. When we listen, we hear more. In cultures of excellent communication, leaders invite their customers, potential customers, and colleagues to hear others and be heard themselves.

What do you need to hear?

Be more intentional about what you need to hear, both inside and outside of your organization. What questions can you ask and what stories can you surface to hear what you need to hear?

You can view all of our Insight20 series here — We’re adding new questions and insights through the end of the year. For more tips on listening, view our listening resource section here.