Insight20 Listening #6

In celebration of our 20th anniversary, we’re sharing the expertise we’ve gleaned over 20+ years and giving you these 20 insights for modeling excellent listening, speaking, and narrative leadership. 

Are you asking open-ended questions?

Extend a proverbial welcome mat, with inquiries so open the person feels with certainty that they’ll be heard.

Invite context, complexity, nuance, and truth. Instead of asking, “How was your weekend?” ask, “Tell me about your weekend.”

Instead of, “How are you?” swap, “Tell me about what you’ve been up to.”

You can view all of our Insight20 series here. For more tips on listening, view our listening resource section here.